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We want you to be fully satisfied with every item that you purchase from our website. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges.

The item must be returned in good condition, in original boxes, and with all paperwork, parts and accessories to ensure full credit. Used items, that come into contact with the skin are not returnable. Please see our “Return Rules and Restrictions” and “Return Exceptions” below, before returning your item.

Always contact us before initiating a return.

 

Return Rules and Restrictions

  • Items must be returned within 30 days of delivery.
  • Shipping and handling costs and other additional charges are non-refundable.
  • We will not accept CODs or third party billing for returned items.
  • On used items, a restocking fee of maximum 20% of the sales price can be applied.
  • You can expect a refund in the same form of payment originally used for purchase within 10-15 days of us receiving your returned product.

 

Return Exceptions

Our standard return policies do not apply to all items. Non-refundable items include:

  • Cables.
  • Electrodes and sponges.
  • Head-straps and position markers.
  • Any other type of accessories.

 

1 Year Warranty

A defective item may be repaired or replaced under warranty within one year of purchase by the original owner. Cables, electrodes, head-straps or any other type of accessories are not covered by this warranty. More detailed information about our warranty can be read in the “Terms of Sale“.

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Important

The information you read on this web site cannot replace the relationship that you have with your health care professional. We do not practice medicine or provide medical services or advice and the information on this web site should not be considered medical advice. You should always talk to your health care professional for diagnosis and treatment. Additionally, you may see information on this web site about products or therapies that are not approved in your country. By using this website, you agree to the more exhaustive Terms of Use.