» When will my order ship?
» How fast is shipping?
» How do I check the progress of my order?
» What forms of payment do you accept?
» Will I be charged tax?
» Do I need a prescription to order?
» Is there a warranty?
» Will tDCS cure my contition?
» Can I order more than one stimulator?
» Do you have local distributors?
» How can I can cancel my order?

 

When will my order ship?

When you place your order online, further to payment clearance, your order will be shipped within 48 hours on business days. Orders with express shipment are generally processed faster and usually ship within 24 hours on business days. Orders placed at the weekend will be dispatched on Monday.

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How fast is shipping?

Depending on weight and destination, you will be presented with UPS and EMS shipping options when checking out.
When your order is shipped it will take approximately:
-EMS Express : 5 to 8 days
-FedEx International Economy : 4 to 6 days
-FedEx International Priority : 2 to 3 days
-UPS Worldwide Expedited : 4 to 6 days
-UPS Saver : 2 to 5 days
-UPS Express 2 to 3 days
Please be aware that these are estimates and delays are possible due to holidays, weekends and depending on how fast customs processes the import documentation.

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How do I check the progress of my order?

When you place an order, you will receive an email from us notifying you of its status. When your order ships, you will receive a tracking number by email. If you have missed the emails, to check the progress or details of your order please login to My Account.

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What forms of payment do you accept?

We accept PayPal (credit cards or Paypal balance) and bank transfer (wire transfer) when placing your order.

When paying with PayPal, an authorization is taken for the amount of your order. When your order ships, the actual payment is executed. Orders from unverified PayPal accounts or with unverified addresses may be rejected for fraud prevention.

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Will I be charged tax?

International customers will not pay sales tax. However, international orders are generally subject to local import duties and taxes (VAT).  We are not responsible for, nor can we offer, any specific advice regarding any customs related fees that you may incur. For specific information, please consult with your local government import office.

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Do I need a prescription to order?

We do not require a prescription. We do strongly advize that you would consult with a licensed health care professional prior to ordering, to determine if tDCS is the most effective therapy for your condition and to make sure that you make the most of your tDCS treatment.

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Is there a warranty?

All our products come with a one year warranty against manufacturing defects. You can read more about this warranty in our sales conditions.

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Will tDCS cure my condition?

While current research indicates benefits for the treatment of several conditions, we do not make any claims regarding tDCS or our products. To know if you can benefit from tDCS therapy, please consult with a licensed healthcare professional. Additionaly, more information can be found in the research section of our website.

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Can I order more than one stimulator?

End-users can only order one stimulator. Licensed healthcare professionals, clinics and hospitals can order multiple units. Please use the form at For healthcare providers to have your account clearded.

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Do you have local distributors?

Our products are only available directly through us, we do not work with distributors.

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How can I cancel my order?

Orders can be canceled at any time, up to the moment that a shipment has been scheduled. Please, reply to the order confirmation, indicating that you would like to cancel your order. Alternatively, you can use the contact form and provide us with your order ID.

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Important

The information you read on this web site cannot replace the relationship that you have with your health care professional. We do not practice medicine or provide medical services or advice and the information on this web site should not be considered medical advice. You should always talk to your health care professional for diagnosis and treatment. Additionally, you may see information on this web site about products or therapies that are not approved in your country. By using this website, you agree to the more exhaustive Terms of Use.